Personalised items are non-refundable.

You may return any non-personalised items for an exchange or refund within 28 days of receiving it. Please post the item(s) back to us at:

Gracie Collins, 4th Floor, Vantage Point, New England Road, Brighton, BN1 4GW.

Please allow 7-10 days for your return to be processed once it is received.

We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.


Customers residing outside of the UK will be responsible for all costs associated with returning their order.

Please note: We can’t be held responsible for overseas items that fail to reach their destination, therefore overseas customers may wish to send their parcel via a registered trackable service.

Returns and Exchanges